The Grand commits to being ‘most China-friendly hotel’ in north England

To conclude China Golden Week and coincide with the National Day of the People’s Republic of China on 1 October, The Grand announced its commitment to becoming the ‘most China-friendly hotel in the north of England’.

The Grand Hotel and Spa – Yorkshire’s only AA-rated five-star hotel – has implemented a series of initiatives in order to achieve its goal, including:

  • Employing a Mandarin-speaking member of staff, and putting six employees per year through Mandarin language lessons
  • Cultural awareness training for hotel staff
  • Creation of Chinese social media presence, across WeChat and Sina Weibo, and a Chinese language website
  • Provision of Mandarin visitor guides for the city of York
  • Mandarin-translated menus, and QR codes in the bedrooms to link directly to these
  • Signing the VisitBritain GREAT China Welcome Charter
  • Accepting China UnionPay

The hotel’s plans have been launched on the back of the VisitBritain GREAT China Welcome Charter, which aims to welcome 650,000 Chinese visits a year to the UK by 2020, worth almost £1.1 billion to the UK economy.

Philip Bolson, general manager of The Grand Hotel & Spa, York, said: “We wholeheartedly support VisitBritain’s goal to make Britain the most welcoming European destination for the Chinese visitor, so much so that we’re going above and beyond to secure our position as the most China-friendly hotel in the north of England.

“We have made a commitment both in terms of staff hours, training, and financially to reach our goal. York is an incredible city for tourists, from the historic Minster to the iconic York City Walls quite literally on our doorstep, and we’re excited to welcome more visitors from the Far East to our home.”

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