JLL Real Views – Modern Hospitality – Striking the Right Balance Between High-Tech and Human – By Natasha Stoke

Traditional vanguards of hospitality have been the savvy waiter or concierge who could decode customers’ wishes or make on-point recommendations using well-honed interpersonal skills. For brands whose key offering revolves around high-quality hospitality, this human factor and skill set will always be crucial. But where efficiency and speed are key to a brand’s offering, technology can successfully replace human labor and cut costs without alienating guests.

Powered by WPeMatico

Latest Posts

Contact Details

the hotel marketer

Phone: 0203 0263660

Email: contact (AT) thehotelmarketer (DOT) com