Hotel Marketing News

Over half of UK holidaymakers want mobile check-in at hotels

Travel agents and operators are coming under increasing pressure to improve their mobile offering, as more than half of UK holidaymakers are frustrated by the lack of mobile innovation when travelling abroad, according to new research. Mobile technology group, Apadmi, found that half of consumers want to see more mobile check-ins at hotels, airports and when hiring transport, to avoid queues and delays. The survey of 1,000 people who have taken a holiday in the last 12 months also revealed that 54% of travellers think the travel sector needs to offer customers more ways to use their mobile devices while


Ways to sleep better whilst travelling

It’s widely known that keeping a bedtime routine, regular exercise, eating healthily and relaxing before you go to bed are known to help improve your sleep, but what happens when you’re away from home and can’t keep to your normal routine? Maybe you’re away on a work trip or on the family holiday, after being tucked up in bed for hours you still find you are struggling to get to sleep. At Mattressman, we specialise in allowing all of our customers the best night’s sleep possible, so we are going to take a look at what could be disturbing your


Simon Drake appointed GM of Tamburlaine

Simon Drake has been appointed general manager of Cambridge luxury destination hotel, Tamburlaine. Following two and a half years in London operating Hilton Hotel’s luxury lifestyle benchmark, the Conrad, Simon has set his sights on “creating the best luxury team and offering Cambridge has ever seen”. Drake said: “I am delighted to have been approached by O’Callaghan Hotels to head up their flagship property, and look forward to leading the team to make Tamburlaine Cambridge’s luxury destination of choice.” Eoin Likely, chief financial officer for O’Callaghan Hotels, added: “We are very pleased to have the expertise of Simon on board,


Hotel booking sites agree to cooperate with CMA investigation

The majority of hotel booking sites have agreed to fully cooperate with the Competition and Markets Authority (CMA) as it carries out an investigation about the ‘tactics’ the sites use to sell hotel rooms. Trivago, and Expedia are among the companies who will be looked into as the CMA determines whether the sites are misleading consumers and using ‘pressure tactics’, hotel ranking systems and hidden charges. These practices could potentially be breaking consumer law. In a statement, Trivago said it would “work with the CMA to explain the benefits it delivers to consumers”. Expedia said: “We welcome further discussion


Hospitality Financial Leadership – Systems and It’s Not What You Think – By David Lund

Every system is perfect for the results it creates. The flip side of this is: Don’t change or make the people wrong – it is the system that’s wrong and the system needs to be changed. Then we will get another result. Keep working the system five percent at a time. Always be re-programming your system, i.e., what version of Windows are we on? Powered by WPeMatico


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