Archive for the People Category

UK hotels ‘risk losing business customers’ due to ‘substandard’ Wi-Fi

Research from Zyxel has found that 18% of UK hotels – the highest in Europe – are still limiting or charging guests for Wi-Fi access. The average across the continent lies at just 3%, suggesting that UK hotels are at risk of disappointing European customers. The study of 405 hoteliers in ten European markets shows that a quarter of UK hotels installed Wi-Fi to make themselves more attractive to international guests, which was more than any other region surveyed. Meanwhile, 41% of hotels in the country say they struggle to cope with the number of connected devices, second only to


UK hotels enjoy ‘encouraging’ growth from domestic ‘staycationers’

The latest data from the Expedia group has revealed UK hoteliers enjoyed ‘encouraging’ growth this summer helped by a significant rise in hotel demand from domestic travellers choosing to take a staycation. The findings drawn from Q3 2017 data covering July, August and September, show that demand for trips made by domestic travellers increased by just over 20% when compared to the same period last year, with several UK holiday regions and cities seeing strong year-on-year growth. International and domestic demand for the counties of Kent, Surrey, Essex and Yorkshire, alongside the popular tourism destinations of the Cotswolds and the


Over half of UK holidaymakers want mobile check-in at hotels

Travel agents and operators are coming under increasing pressure to improve their mobile offering, as more than half of UK holidaymakers are frustrated by the lack of mobile innovation when travelling abroad, according to new research. Mobile technology group, Apadmi, found that half of consumers want to see more mobile check-ins at hotels, airports and when hiring transport, to avoid queues and delays. The survey of 1,000 people who have taken a holiday in the last 12 months also revealed that 54% of travellers think the travel sector needs to offer customers more ways to use their mobile devices while


Simon Drake appointed GM of Tamburlaine

Simon Drake has been appointed general manager of Cambridge luxury destination hotel, Tamburlaine. Following two and a half years in London operating Hilton Hotel’s luxury lifestyle benchmark, the Conrad, Simon has set his sights on “creating the best luxury team and offering Cambridge has ever seen”. Drake said: “I am delighted to have been approached by O’Callaghan Hotels to head up their flagship property, and look forward to leading the team to make Tamburlaine Cambridge’s luxury destination of choice.” Eoin Likely, chief financial officer for O’Callaghan Hotels, added: “We are very pleased to have the expertise of Simon on board,


Hotel sector ‘largest employer in the tourism industry’

Hotels are the largest employers in the tourism job sector by far with 77% of all job vacancies in the last 12 months being hotel-based, according to an analysis by job search site Joblift. Given their dominance in job vacancies, the most sought after professions in the sector reflect the most advertised positions in hotels. Chefs are the most requested position accounting for 22% of all listings, followed by receptionists with 5%, with restaurant managers ranking in third place with 3%. Joblift’s studies show that around 335,131 job vacancies in the tourism sector have been posted in the UK in the


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