Archive for the OTA Category

Hotel booking sites investigated by consumer watchdog

By on October 27, 2017   /   BHA, CMA, Hotel Booking Sites, Hotels, OTA, Regulation  

The UK’s competition watchdog will investigate hotel booking websites to see whether they are misleading customers. The Competition and Markets Authority (CMA) has said it was worried about the clarity, accuracy and presentation of information. The CMA will ask if sites are using ‘pressure tactics’ to encourage consumers to book rooms. It will investigate whether certain hotels are being promoted over others based on the commission the sites receive, which could be a breach of consumer law. The CMA will also investigate how sites tell customers how many rooms are left, how many people are looking at a hotel and

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