Archive for the Industries Category

How Paris takes luxury hotels to a new level

Image credit: Shutterstock When the rich and famous head to Paris, there are a select few addresses that their chauffeur-driven cars whisk them to. These are the Palace hotels, the crème de la crème of its luxury hotels scene, which used to be seven and but are soon to be fourteen. “The Paris palaces have history, heritage, beautiful buildings and they cannot be replicated,” says Gwenola Donet, JLL’s head of Hotels and Hospitality in France. “They’re a key reason why Paris will remain one of the three gateway cities in the world for the top hotels, along with London and


Modern hospitality: Striking the right balance between high-tech and human

Image credit: Shutterstock From iPad ordering to robot concierges, technology is automating many aspects of dining and hotel experiences – and freeing up staff to provide more personalized service. At some Aloft hotels, a robot butler known as Botlr delivers room service and towels to guests, leaving staff to deal with more complex queries. In CitizenM hotels, guests bypass front desk queues at self check-in kiosks with hotel ambassadors to answer any questions, while at the Andaz West Hollywood, personal greeters take guests through an iPad check-in over a coffee or glass of wine. “Technology has substantially improved both the


The dynamic dozen: The growing hotel markets with big potential

Emerging cities across Asia and the Middle East are fast becoming the new lands of opportunity for investors and developers within the hotel industry. Their hotel markets are experiencing rapid expansion amid surging numbers of tourists and corporate travelers from around the world and strong economic growth. For now, large-scale investment is still lagging but that could soon all change. “These Emerging Hotspots have some of the largest supply pipelines in the world, and are set to see their total number of rooms increase by 30 percent in the next few years,” says Jeremy Kelly, Director of Global Research at


How workation retreats are blending work and relaxation

Image credit: Shutterstock Settling in with a laptop beneath a shady tree, connecting with colleagues around a fire pit, or sampling a local craft beer at the bar…this is work, but not in the traditional sense. As the boundaries between business and leisure continue to dissolve, secluded retreats are turning their attention to a new set of customers. Digital nomads, entrepreneurs and forward-thinking corporate teams are leaving the bustle of the city behind to immerse themselves in nature in the name of creativity and productivity. While some resorts and country hotels are updating their offerings to cater to this emerging


How food delivery services are moving into airports

Image credit: Shutterstock Queues at airport restaurants and food outlets are a common sight, especially at peak travel times, as transport hubs around the world deal with surging numbers of travelers. In response, a new batch of pick-up and delivery services has arrived on the scene to offer time-poor passengers an alternative to holding out for on-board plane food. In the US, two recently launched services, AirportSherpa and AtYourGate, deliver food and other retail items directly to passengers at their gate. Another similar offering, Grab, is slightly more established, operating at airports across the US and at London’s Heathrow. The


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