Ibis hotels has ditched its traditional check-in desk and replaced it with an ‘innovative’ guest welcome programme. Employees of the hotel chain will now greet guests on arrival with their room keys in hand. This will be combined with a new fast online check-in and check-out process, with the aim to deliver a seamless experience for guests. The chain, part of Accorhotels, says that the removal of the desks allows for the creation of more social spaces around hotels, which are more appealing for guests and passers-by while revenue-generating for owners. Ibis employees will use mobile devices to access the
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