Archive for the Angie Petkovic Category

How to avoid a public scandal at your hotel

Q: I was having a conversation with a friend at a dinner party, about the recent spate of disaster stories in big hotels; like Premier Inn paying compensation for a scalding shower and Travelodge accusing a dad of being a paedophile. Talk inevitably turned to my hotel and what we would do if something like this happened and I am ashamed to say I’d never really thought about it before. I think perhaps I need some kind of strategy in place should the worst happen? A: What you need is a crisis management policy, which is a formalised plan for


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