Archive for the Ami Category

Montcalm Luxury Hotels becomes first London group to launch AI chatbot

Montcalm Luxury Hotels has become the first hotel group in London to use an artificial intelligence ‘chatbot’ to interact with customers. The bot, named ‘Ami’, is described as a fully conversational artificial intelligence service that offers an additional channel of communication to site visitors before, during and after their stay. The solution connects with potential customers in real time via an interactive live chat session on the company website. Ami is also accessible across multiple platforms. Working on the philosophically problematic assumption that digital beings conform to human gender identities, ‘she’ can understand users’ intent and offer specific sales support


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