Archive for the Regulation Category

Aito ‘applauds’ CMO’s hotel booking site investigation

The Association of Independent Tour Operators (Aito) has said it ‘applauds’ the Competition and Markets Authority (CMA) for looking into the trading practices of hotel booking sites. The CMA launched an investigation last week, following concerns over the alleged use of ‘pressure tactics’ to encourage consumers to book hotel rooms faster. Derek Moore, chairman of Aito, said “This investigation should, of course, have been instigated several years ago, before these online reservation sites had gained such a high level of control over the market. There seemingly isn’t a shack in the hotel world that is not featured by them. “It

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Hotel booking sites agree to cooperate with CMA investigation

The majority of hotel booking sites have agreed to fully cooperate with the Competition and Markets Authority (CMA) as it carries out an investigation about the ‘tactics’ the sites use to sell hotel rooms. Trivago, Booking.com and Expedia are among the companies who will be looked into as the CMA determines whether the sites are misleading consumers and using ‘pressure tactics’, hotel ranking systems and hidden charges. These practices could potentially be breaking consumer law. In a statement, Trivago said it would “work with the CMA to explain the benefits it delivers to consumers”. Expedia said: “We welcome further discussion

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Hotel booking sites investigated by consumer watchdog

The UK’s competition watchdog will investigate hotel booking websites to see whether they are misleading customers. The Competition and Markets Authority (CMA) has said it was worried about the clarity, accuracy and presentation of information. The CMA will ask if sites are using ‘pressure tactics’ to encourage consumers to book rooms. It will investigate whether certain hotels are being promoted over others based on the commission the sites receive, which could be a breach of consumer law. The CMA will also investigate how sites tell customers how many rooms are left, how many people are looking at a hotel and

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Legionella hotel death calls for new approach to training

A call for a new approach to tackling Legionnaire’s disease following the death of a woman at a hotel has been put forward by training and consultancy specialist, Develop Training (DTL). The victim, who was in her 60s, stayed at the Feathers Hotel in Ludlow in July. Another woman in her 70s was also diagnosed but has since recovered. Laboratory tests showed links between the legionella bacteria found in the hotel’s water samples and the two women. The hotel has since voluntarily closed temporarily on advice from Public Health England and Shropshire Council. Steve Braund, DTL’s marketing manager, has suggested

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Whitbread withdrawal from ethical workplace code ‘slap in the face’, says Unite

UK hospitality group Whitbread’s withdrawal from the Ethical Trading Initiative (ETI) just 18 months after it was granted foundation stage membership, is a “slap in the face” to its 50,000-strong UK workforce, trade union Unite has said. The ETI board of directors were informed of the resignation of the Premier Inn and Costa Coffee owner at a board meeting last week (Thursday 14 September). Unite has been highly critical of Whitbread’s apparent refusal in the last year to accept that the ETI’s nine ‘good labour practice’ codes apply equally to its directly employed UK workforce as to workers in its

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