Archive for the Regulation Category

Whitbread withdrawal from ethical workplace code ‘slap in the face’, says Unite

UK hospitality group Whitbread’s withdrawal from the Ethical Trading Initiative (ETI) just 18 months after it was granted foundation stage membership, is a “slap in the face” to its 50,000-strong UK workforce, trade union Unite has said. The ETI board of directors were informed of the resignation of the Premier Inn and Costa Coffee owner at a board meeting last week (Thursday 14 September). Unite has been highly critical of Whitbread’s apparent refusal in the last year to accept that the ETI’s nine ‘good labour practice’ codes apply equally to its directly employed UK workforce as to workers in its


Novotel London Canary Wharf awarded four stars after 6 months

Just six months after opening its doors, Novotel London Canary Wharf has been awarded four stars by the AA following an unannounced overnight stay. The hotel also received a silver star award following the visit. As well as this, its onsite restaurant, BŌKAN 37, has achieved two AA rosettes. The AA listed Novotel London Canary Wharf as highly recommended, offering a “superior level of quality and high standards” of hotel keeping. Novotel London Canary Wharf is the first Novotel in the UK to achieve four stars and a silver star status. Philip Logan, Novotel London Canary Wharf general manager, said:


BCGA guidance issues fire safety update for hotels

Important guidance on the steps to take in the event of a fire on or near gas cylinders has been issued for the hotel and hospitality sector by The British Compressed Gases Association (BCGA). The leaflet ‘L6 – Cylinders in Fires’ has been designed by the trade association to offer a visual guide to the steps to take in the event of a fire-related incident. It also includes information on flammable gases, post fire actions as well as providing gas company emergency contact numbers. Doug Thornton, chief executive of the BCGA said: “Cylinders are designed to keep gas stored safely,


Independent hotel upgraded to four star

The Icon Hotel in Luton has been awarded four stars by the AA following an unplanned overnight inspection in July. This latest accolade makes the property the only four-star hotel in Luton. In the last two month, the hotel has also achieved a five-star hygiene rating from Luton Borough Council’s Environmental Health Department and a 2017 Certificate of Excellence Award from TripAdvisor. The awards coincide with a refurbishment of the hotel costing in excess of £300,000 which includes a newly designed bar and lounge area, a new front of house desk, upgraded Wi-Fi system, website and additional bedrooms. Michael Bugler,


UK joins international campaign to stop false reviews

Over the last year, consumer protection agencies around the globe have worked together to prevent false or misleading reviews and endorsements online, and promote new guidelines to help review sites, digital influencers, marketing professionals and other traders understand what they should do to operate fairly. The CMA’s 2015/16 Presidency of the International Consumer Protection and Enforcement Network (ICPEN) focused on improving practices in this area, and since then a range of action has been taken worldwide. This has seen at least 16 enforcement cases, including one preventing a US business using deceptive online reviews that had been posted by its

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