Archive for the Innovation Category

Modern hospitality: Striking the right balance between high-tech and human

Image credit: Shutterstock From iPad ordering to robot concierges, technology is automating many aspects of dining and hotel experiences – and freeing up staff to provide more personalized service. At some Aloft hotels, a robot butler known as Botlr delivers room service and towels to guests, leaving staff to deal with more complex queries. In CitizenM hotels, guests bypass front desk queues at self check-in kiosks with hotel ambassadors to answer any questions, while at the Andaz West Hollywood, personal greeters take guests through an iPad check-in over a coffee or glass of wine. “Technology has substantially improved both the

Read More...

Latest Posts

Contact Details

the hotel marketer

Address: 29b Windsor Road, Ealing, W5 3UL, London.

Phone: 0203 0263660

Email: contact@thehotelmarketer.com

Skype: thehotelmarketer

Newsletter