Archive for the CMA Category

Hotel booking sites agree to cooperate with CMA investigation

The majority of hotel booking sites have agreed to fully cooperate with the Competition and Markets Authority (CMA) as it carries out an investigation about the ‘tactics’ the sites use to sell hotel rooms. Trivago, Booking.com and Expedia are among the companies who will be looked into as the CMA determines whether the sites are misleading consumers and using ‘pressure tactics’, hotel ranking systems and hidden charges. These practices could potentially be breaking consumer law. In a statement, Trivago said it would “work with the CMA to explain the benefits it delivers to consumers”. Expedia said: “We welcome further discussion

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Hotel booking sites investigated by consumer watchdog

The UK’s competition watchdog will investigate hotel booking websites to see whether they are misleading customers. The Competition and Markets Authority (CMA) has said it was worried about the clarity, accuracy and presentation of information. The CMA will ask if sites are using ‘pressure tactics’ to encourage consumers to book rooms. It will investigate whether certain hotels are being promoted over others based on the commission the sites receive, which could be a breach of consumer law. The CMA will also investigate how sites tell customers how many rooms are left, how many people are looking at a hotel and

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